Support
Typical response: 1–3 working days
How can we help? Email info@prerox.app, or check the most common answers first.
Purchases and Pro access
If you paid but cannot access PreRox Pro, open the paywall and tap "Restore Purchases". Make sure you are using the same App Store or Google Play account used for the purchase. If the issue continues, email us with your platform and product identifier, without sending payment-card details.
Manage or cancel
Subscriptions are managed directly in the Apple App Store or Google Play subscription settings. Canceling prevents the next renewal, and access continues until the paid period ends. A historical lifetime purchase does not renew and can be restored, but lifetime is no longer offered as a new purchase.
Training and safety
PreRox provides general fitness guidance and is not a substitute for evaluation by a healthcare professional. Stop exercising if you feel pain, dizziness, or unusual difficulty breathing. To correct a plan or report a technical issue, include your device model and a short description.
Account and privacy
You can delete your account from the app or by email. What data we process and how to exercise your rights is in the privacy policy.